Privacy Policy
This summary explains how we treat your personal data when you use Rooli Casino. The full Privacy Policy on our website remains the binding version.
Who is responsible
The operator of Rooli acts as data controller and decides how and why your data is used. We follow the applicable laws, including PIPEDA in Canada and the GDPR.
What we collect
- Identity and contact details: name, date of birth, residential address, proof of address, e-mail and phone number.
- Financial details: bank and card details and, where needed, papers that show the source of your funds.
- Transaction history: deposits, withdrawals and other payments.
- Gaming history: the games you open, login times, bets, bonuses and the limits you set.
- Technical details: IP address, location, browser, device, time zone and operating system.
Why we use it
We use your data to run your account, process payments, confirm your identity and answer your questions. It also helps us meet anti-money-laundering, KYC and responsible gaming duties, stop fraud and bonus abuse, keep our services secure and improve how our pages work. Marketing messages are sent only with your consent.
Where it comes from
Most data comes from you when you register, play or write to us. Further sources are identity check services, banks and payment providers, anti-money-laundering and PEP databases, regulators and responsible gaming registers, and partners such as advertising and analytics networks.
Who receives it
We share data only as far as needed: with payment providers, game studios that need details such as your username and IP address, providers of e-mail and live chat tools, identity and fraud check services, and our advisers. Authorities receive data only when the law requires it. Marketing partners receive contact details only if you agreed.
Transfers abroad
When data leaves the European Economic Area, we rely on safeguards such as the European Commission standard contractual clauses or on countries with adequate protection.
How long we keep it
Retention depends on the purpose and the law. Anti-money-laundering rules oblige us to keep records for at least five years after an account is closed, so an earlier erasure request cannot be completed.
Your rights
You can withdraw consent, see, correct or delete your data, limit or object to processing, ask for a portable copy and stop marketing at any time. You may also complain to a data protection authority. Our Data Protection Officer answers privacy questions by e-mail.
Security
We protect data with technical, physical and organisational measures against loss, theft and unauthorised access.